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Experiencing a stuck ROG Ally Cloud Recovery while booting up your handheld console can be quite frustrating. Whether this issue popped up unexpectedly or emerged after a memory upgrade attempt, rest assured, we have a solution!
If you’re unable to initiate Cloud Recovery, find out what actions to take when server authentication fails for Cloud Recovery on ROG Ally.
Why does the ROG Ally Cloud Recovery get stuck on the checking stage?
The ROG Ally Cloud Recovery might get stuck during the checking process due to transient console glitches, incorrect date/time settings, improperly installed memory, outdated BIOS or network driver, or specific security configurations in your home network.
How to fix ROG Ally Cloud Recovery stuck on the checking?
Reboot your device
If your ROG Ally is stuck on the checking phase of Cloud Recovery, try rebooting your device multiple times. Some users have reported that this simple step resolved the issue.
Check the date/time settings
Ensure that the date and time settings on your ROG Ally are accurate and correspond to your time zone. If necessary, adjust these settings from the BIOS menu.
Check memory placement
If you recently upgraded the memory on your ROG Ally, make sure it was correctly placed. Incorrect memory placement can cause issues with the Cloud Recovery process.
Follow the solutions below to resolve the Cloud Recovery issue on your ROG Ally.
Update ROG Ally BIOS
Visit the Asus Driver & Tools page and select Bios & Firmware. Choose your ROG Ally model, then download the BIOS Update for Windows. Run the downloaded executable (.exe) file to update the BIOS.
Update the network driver
Visit the Asus Driver & Tools page and select your ROG Ally model. Choose Windows 11 as your operating system, then download the network driver under the Networking section. Run the installation on your ROG Ally and follow the on-screen instructions to update the network driver.
Disable network security features
Temporarily disable any strict security settings on your router that might be blocking the Cloud Recovery process. Access your router’s settings by typing its IP address in your browser, navigate to the Security settings, and select None for Security Settings. Remember to re-enable these settings and consult with your ISP on adding your ROG Ally as an exception if this resolves the issue.
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If the Cloud Recovery process remains stuck on checking, try the following:
Give it some time: Sometimes, the Cloud Recovery process may take longer than usual. Wait for some time to see if it progresses.
Change network settings: In the BIOS settings, switch between 2.4 GHz and 5 GHz wireless networks.
Use another network: Connect to a different wireless network or use a mobile hotspot as an alternative.
By following these quick fixes, you should be able to resolve the issue of ROG Ally Cloud Recovery being stuck on checking. Start with simple steps like rebooting your device and checking date/time settings. If the problem persists, update the BIOS, network driver, and consider adjusting security settings on your network.
Remember to be patient and give the Cloud Recovery process sufficient time. If you encounter any further issues or errors, don’t hesitate to reach out for support. Enjoy your gaming experience!
If you encounter any issues or errors while playing your favorite games and require support, feel free to contact us here. Our team is always ready to assist you and ensure your gaming experience is seamless and enjoyable.
Disclaimer: The information provided above is intended for general information purposes only. While we strive to present the information with utmost precision, we cannot guarantee its absolute accuracy, adequacy, validity, or reliability. Similarly, we cannot assure the complete availability of the information provided. No express or implied representations or warranties are made about the completeness of this information.
Frequently Asked Questions (FAQs)
1. What can I do if my ROG Ally Cloud Recovery is stuck on checking?
Several quick fixes can be applied. You can reboot your device, check the date/time settings, verify memory placement, update ROG Ally BIOS and network driver, or disable network security features.
2. How do I update my ROG Ally BIOS?
You can update your ROG Ally BIOS by visiting the Asus Driver & Tools page, selecting ‘Bios & Firmware’, choosing your ROG Ally model, and clicking on ‘Download’ for BIOS Update for Windows. Run the downloaded executable (.exe) file to update.
3. Why should I update the network driver for my ROG Ally?
Updating the network driver is crucial as it facilitates the communication between your console and the Asus Cloud Services during Cloud Recovery.
4. How can I update the network driver on my ROG Ally?
Visit the Asus Driver & Tools page, select your ROG Ally model, choose ‘Windows 11’ as your operating system, click ‘Download’ under the Networking section, and follow the instructions to install the network driver.
5. How do I disable network security features?
To temporarily disable network security features, access your router by typing its IP address into your browser, log in with the appropriate credentials, navigate to the ‘Security settings’ under ‘Advanced’, and select ‘None’ for ‘Security Settings’. Remember to re-enable protection settings after troubleshooting and consult your ISP on how to add ROG Ally as an exception.